This customer simply wouldn’t take “no” for an answer.
After a man was denied a refund from a T-Mobile store in Manchester, England, he took his anger out on the shop by pulling down displays and spraying the fire extinguisher.
“The customer’s dispute was in relation to a refund that we were not able to give — as it was clearly outside of the stated terms and conditions,” a representative for T-Mobile told the Mirror.
A witness captured video of the incident through the store’s window and posted it to YouTube on July 1.
In the video, a store employee can be seen standing against the glass as the customer continues to pace through the store, dismantling everything in his path.
Police eventually arrested the man and no one was injured in the incident.
Gizmodo’s Jesus Diaz notes mobile carriers can often be difficult to deal with, and that he’s surprised more customers haven’t acted this way in the past.
Well, perhaps unsurprisingly, there have been a number of anger mis-management cases at phone companies.
Earlier this year, an Ohio man fired shots at a Sprint store after workers told him he could not return his phone, ABC’s News Channel 5 reported. Jeremy South, 25, allegedly threw a phone at an employee and threatened to fight others before and shooting at the shop as he drove away.
However, at one Metro PCS store near Detroit, it was a store employee who lost his cool with a customer.
The shop’s owner, Nashwan Samona, allegedly pulled a gun on a guest after the customer asked for help removing his phone’s battery, according to the Detroit Free Press.
According to the paper, the pair had started arguing after the customer told Samona he was being rude. The owner did not have a permit for the concealed weapon.
What do you think about the man’s reaction? Leave your thoughts in the comments section below.
from Technology on HuffingtonPost.com http://www.huffingtonpost.com/2012/07/02/angry-customer-destroys-tmobile-store-refund_n_1643922.html